These Terms & Conditions ("Terms") govern your access to and use of the Reach web app, the Reach mobile app, and related services (the "Service"), operated by Growthnomics Technologies Private Limited, a company incorporated in India with its registered office at 309, UCT-2, Sector 45, Gurugram, Haryana 122003, India ("Reach", "we", "us", or "our"). Reach is the consumer product line of Locus Intelligence.
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. The Service
Reach is a software-as-a-service tool that helps business owners manage their presence on Google and take bookings — for example by viewing and replying to customer reviews, publishing posts and updates, editing business information, tracking local keyword positions, publishing a booking website, and managing the leads and appointments that come from it. Features may change as the Service evolves, and some features may be offered in beta or early-access form.
2. Eligibility and accounts
- You must be at least 18 years old and capable of forming a binding contract to use the Service.
- You must own, manage, or be authorized to act on behalf of any business profile you connect to the Service.
- You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us immediately of any unauthorized use.
- You agree to provide accurate, current, and complete information and to keep it up to date.
3. Connecting third-party accounts
The Service connects to your Google account through Google's official APIs using OAuth. By connecting your account, you authorize us to access and process the data described in our Privacy Policyin order to provide the Service. Your use of Google services remains subject to Google's own terms and policies. You may disconnect your Google account at any time, though doing so will limit or disable parts of the Service.
You may connect an AI assistant to your account through Reach's connector, as described in our Privacy Policy. A connected assistant acts with your account's access, and you are responsible for the instructions you give through it and for the actions it takes on your account as a result, including changes to your Google Business Profile, as if you had taken them yourself in the Service. To the extent permitted by law, Reach is not responsible or liable for any action a connected assistant takes on your account or for its consequences.
4. Acceptable use
You agree not to:
- Use the Service to publish content that is unlawful, deceptive, defamatory, or infringes the rights of others;
- Post fake reviews, manipulate ratings, or otherwise violate Google's policies for Business Profiles;
- Connect a business profile you are not authorized to manage;
- Misuse the customer contact details you receive through the Service, including sending unsolicited messages in breach of applicable law;
- Interfere with or disrupt the Service, attempt to gain unauthorized access to it, or probe its security;
- Reverse engineer, scrape, resell, or sublicense the Service except as permitted by law or with our written consent.
5. Subscriptions, trials, and payment
- Paid plans are billed in advance on a recurring basis (monthly or as otherwise stated at purchase) until cancelled. Payments are processed by Dodo Payments, and your use of their checkout is subject to their terms.
- Free plans and trials convert to a paid subscription only if you choose a paid plan; we will communicate clearly before you are charged.
- You may cancel at any time, effective at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
- Prices may change; we will give you reasonable advance notice of any price change affecting your subscription.
- Applicable taxes (including GST) may be added to fees.
6. Your content
You retain all rights in the content you submit through the Service (such as review replies, posts, photos, website content, and business information). You grant us a limited, non-exclusive license to host, process, publish, and transmit that content solely to operate and provide the Service — including publishing it to your Google Business Profile and your public booking website at your direction. You are responsible for the content you publish and represent that you have the rights to publish it.
7. Customer data
Bookings and enquiries submitted through your Reach booking page contain your customers' personal information. As between you and us, you are the controller of that data and we process it on your behalf. You are responsible for using it lawfully, including honouring your customers' privacy rights and any applicable consent and marketing rules.
8. Intellectual property
The Service, including its software, design, text, graphics, and branding, is owned by Growthnomics Technologies Private Limited or its licensors and is protected by applicable intellectual property laws. Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you. "Reach", "Locus Intelligence", and associated logos are our marks. Google and Google Business Profile are trademarks of Google LLC; Reach is an independent product and is not affiliated with or endorsed by Google.
9. Third-party services
The Service depends on third-party platforms and APIs, including Google's. We do not control these services and are not responsible for their availability, changes, or actions (including suspension of API access or changes to a business profile made by the platform). Links to third-party websites are provided for convenience and do not imply endorsement.
10. Disclaimer of warranties
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will achieve any particular business outcome, ranking, or revenue result.
11. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or in connection with the Service. Our total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the fees paid by you to us in the three (3) months preceding the event giving rise to the claim, or ₹10,000, whichever is greater.
12. Indemnity
You agree to indemnify and hold harmless Growthnomics Technologies Private Limited and its officers, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service in violation of these Terms, or your violation of applicable law or third-party rights.
13. Suspension and termination
You may stop using the Service and delete your account at any time — see Deleting your account. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if providing the Service becomes impractical (for example, due to loss of third-party API access). Where reasonable, we will give you notice. Sections that by their nature should survive termination (including 6–12 and 14) will survive.
14. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.
15. Changes to these Terms
We may update these Terms from time to time. We will revise the "Last updated" date above and, for material changes, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Contact
Questions about these Terms? Contact us at:
Growthnomics Technologies Private Limited
Attn: Legal — Reach by Locus
309, UCT-2, Sector 45, Gurugram, Haryana 122003, India
Email: hello@locus-intelligence.com