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Reach by Locus Intelligence

Google Maps benchmark · 11 cities

Clinics on Google: 34% are not claimed by the owner

Clinics have the thinnest Google profiles of the six business types Reach measured. The 20 clinics a patient sees have a median 11 reviews and 7 photos, and 34% are not claimed by their owner. The top 3 sit 0.15 km from the searcher and pass 69% of the profile checks, against 50% below them.

How we check this
  • Not claimed by the owner

    34%

    Top 3: 35%

  • Reviews, median of all 20

    11

    Middle half: 1 to 96

  • Profile checks passed, top 3

    69%

    Ranks 4 to 20: 50%

  • Top 3 distance from the searcher

    0.15 km

    Ranks 4 to 20: 0.47 km

Distance sorts the list. Reviews barely do.

Across 11 cities, Maps rank follows distance from the searcher (rank correlation 0.44) and hardly follows review count (0.05). Read every other number on this page as what matters once a business is close enough to be shown.

Distance from the searcher
Distance from the searcher
GroupMedian25th percentile75th percentile
Top 30.15 km0.06 km0.25 km
Ranks 4 to 200.47 km0.24 km0.88 km
Reviews per listing
Reviews per listing
GroupMedian25th percentile75th percentile
Top 38175
Ranks 4 to 20111102

What the data shows

  1. 01

    One clinic in three has no owner managing it

    34% of clinics are unclaimed, 69% list no additional category, 51% have no description and 27% show no opening hours. Each is a field a patient checks before walking in, and each is free to fix.

    Share of listings missing each check
    Share of listings missing each check
    Share of listings missing each checkShare
    Additional category69%
    Website57%
    10 or more photos54%
    Description51%
    A reply to any recent review42%
    Any listed attribute37%
    Claimed by the owner34%
    Opening hours27%
  2. 02

    Complete profiles lead the clinic list

    Top 3 clinics pass a median 69% of the eight profile checks, against 50% for ranks 4 to 20, and 81% show opening hours against 71%. A patient who finds a clinic with no hours has no way to know whether it is open today.

    Profile checks passed
    Profile checks passed
    GroupMedian25th percentile75th percentile
    Top 369%38%88%
    Ranks 4 to 2050%25%88%
  3. 03

    “Clinic” and “doctor” are two different lists

    Switching the search from “clinic” to “doctor” kept a median 0 of the 3 top listings, and no city kept all three. Hospitals, pharmacies and diagnostic centres took 36 of the 220 positions. Which list a clinic appears in follows its primary category.

    Top 3 listings still in the top 3 for “doctor”, out of 3
    Top 3 listings still in the top 3 for “doctor”, out of 3
    CityCount
    Delhi0
    Mumbai0
    Bengaluru0
    Jaipur0
    Pune0
    Chennai0
    Hyderabad0
    Jakarta0
    Kuala Lumpur2
    Manila0
    Bangkok1

How this was measured

How we check this
Search
“clinic” on Google Maps from each city centre, English results, no personalisation
Results read
Top 20 in each city, 220 positions in all
Cities
Delhi, Mumbai, Bengaluru, Jaipur, Pune, Chennai, Hyderabad, Jakarta, Kuala Lumpur, Manila, Bangkok
Date
October 7, 2026
Reviews read
Newest 20 per listing
Left out of the medians
6 chain outlets and 36 listings of another business type. They keep their rank in the tables below.
Cities with numbers
10 of 11. A city needs at least 2 independent listings in its top 3 and 8 in ranks 4 to 20.

City by city

CityTop 3 reviewsRanks 4 to 20 reviewsTop 3 reply rateRanks 4 to 20 reply rateTop 3 distanceClaimed
DelhiIndia06Not measured0%0.24 km53%
MumbaiIndia501500%23%0.22 km73%
BengaluruIndia124Not measured55%0.01 km63%
JaipurIndiaNot published: chain outlets or other business types held the top 3
PuneIndia11Not measured12%0.09 km61%
ChennaiIndia310%0%0.27 km39%
HyderabadIndia19394%65%0.06 km64%
JakartaIndonesia789244%65%0.27 km72%
Kuala LumpurMalaysia156020%15%0.06 km88%
ManilaPhilippines6395%0%0.16 km56%
BangkokThailand458413%22%0.09 km94%

The rows behind the numbers

Every result Google Maps showed, by city and rank. Business names are left out: Reach keeps its own computed values and Google's place ID, not Google's text.

Delhi: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Medical clinicNot known02Not known0.16 kmNo
2Hair replacement service4.220628100%0.15 kmYesOther business type, not in medians
3DoctorNot known0Not knownNot known0.31 kmYes
4Doctor4.9176510%1.77 kmYes
5Doctor413Not known0.47 kmYes
6Medical clinic4.911Not known0%1.03 kmNo
7Doctor51Not knownNot known0.31 kmYes
8Doctor4.91532830%1.45 kmYes
9Dental clinic4.85320%0.29 kmNo
10HomeopathNot known01Not known0.26 kmNoOther business type, not in medians
11Skin care clinic44Not knownNot known0.33 kmYes
12Medical clinic3.819120%0.91 kmNo
13Medical clinic511Not known0.79 kmNo
14Orthopedic surgeon4.82665285%0.31 kmYesOther business type, not in medians
15Medical clinic533Not known0.81 kmNo
16Dental clinic5920%0.27 kmYes
17Medical clinic4.36Not known0%1.27 kmNo
18Physiotherapy Center4.82845%1 kmYesOther business type, not in medians
19Medical clinicNot known05Not known1.74 kmYes
20HIV testing center57157%0.55 kmYesOther business type, not in medians
Mumbai: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Hospital4.7573285%0.11 kmYesOther business type, not in medians
2Skin care clinic4.39640%0.19 kmYes
3Medical clinic3.334Not known0.25 kmNo
4Dental clinic4.986588360%0.11 kmYes
5Orthopedic surgeon529Not known0.12 kmYesOther business type, not in medians
6Dental clinic4.93535380%0.06 kmYes
7Walk-in clinic4.5163475%1.19 kmYes
8Doctor512Not known0.52 kmNo
9Medical clinic4.96950%0.47 kmYes
10Hair transplantation clinic4.7776313100%0.34 kmYes
11Eye care center56100%0.24 kmYesOther business type, not in medians
12Medical clinic516Not known1.1 kmNo
13Health consultant5319Not known0.12 kmYesOther business type, not in medians
14Medical clinic54510%0.6 kmYes
15Hair transplantation clinic4.872514790%0.33 kmYes
16Orthopedic clinic4.774062100%0.41 kmYesChain outlet, not in medians
17DoctorNot known01Not known0.47 kmYes
18Medical clinic4.8510%0.73 kmNo
19Dermatologist4.71503210%0.23 kmYes
20Medical Center4.8217435%0.63 kmYes
Bengaluru: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Mental Hospital511Not known0 kmNo
2DoctorNot known01Not known0.01 kmYes
3Hospital514Not known0.01 kmNoOther business type, not in medians
4Medical clinic4.334Not known0.6 kmNo
5Hospital511Not known0.01 kmNoOther business type, not in medians
6Medical clinic521Not known0.59 kmNo
7Medical clinic4.6251210%0.68 kmYes
8Hair transplantation clinic4.71738975%0.41 kmYes
9Medical clinic4.8331855%0.63 kmYes
10ENT SpecialistNot known079Not known0.02 kmYesOther business type, not in medians
11Dermatologist4.4839668100%0.36 kmYes
12Doctor4.32370%0.69 kmYes
13Hair transplantation clinic4.5311504100%0.36 kmYes
14Medical clinicNot known01Not known0.64 kmNo
15Medical clinic4.61581,1970%1.26 kmYes
16Medical clinic511Not known1.25 kmNo
17Skin care clinic4.56363185%0.56 kmYes
18Medical clinic5550%1.15 kmNo
19Physiotherapy Center5381290%0.79 kmYesOther business type, not in medians
20Medical clinic531Not known1.18 kmYes
Jaipur: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Medical clinic511Not known0.01 kmNo
2Housing complexNot known01Not known0 kmNoOther business type, not in medians
3PharmacyNot known01Not known0.01 kmYesOther business type, not in medians
4Dental clinic4.92025100%0.17 kmYes
5Medical clinicNot known01Not known0.44 kmNo
6Hospital53030%0 kmYesOther business type, not in medians
7Medical clinicNot known01Not known0.51 kmYes
8Dog day care centerNot known01Not known0 kmNoOther business type, not in medians
9Medical clinic51150%1.53 kmYes
10Medical clinic52627100%0.81 kmYes
11Psychotherapist5670%0.34 kmYesOther business type, not in medians
12Medical clinicNot known01Not known0.64 kmNo
13Medical clinic527255%1.04 kmYes
14Medical clinic545Not known1.21 kmYes
15Medical clinic51Not knownNot known0.84 kmNo
16Medical clinic216Not known0.61 kmYes
17Medical clinic5324Not known0.78 kmYes
18Medical clinic540390%0.49 kmYes
19Medical clinic511Not known0.75 kmNo
20Fertility clinic4.91,02190100%0.4 kmYes
Pune: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Medical clinicNot known01Not known0.06 kmNo
2Medical clinic513Not known0.11 kmNo
3Diabetes center511Not known0.07 kmYesOther business type, not in medians
4Ayurvedic clinic4.4272310%0.09 kmYes
5Medical clinic4.736Not known0.34 kmNo
6Medical clinic56790%0.26 kmYes
7General practitioner4.58113%0.07 kmYes
8Diagnostic centerNot known01Not known0 kmYesOther business type, not in medians
9Ayurvedic clinic211Not known0.07 kmYes
10General practitionerNot known01Not known0.07 kmYes
11Dermatologist4.220314395%0.2 kmYes
12Medical clinic511Not known0.19 kmNo
13Ayurvedic clinic4.81161145%0.13 kmYes
14Medical clinicNot known01Not known0.22 kmNo
15Medical clinicNot known01Not known0.25 kmNo
16Medical clinicNot known01Not known0.15 kmNo
17Orthopedic clinicNot known01Not known0.07 kmYes
18Orthopedic clinicNot known01Not known0.07 kmYes
19Doctor4.93170%0.33 kmYes
20PediatricianNot known01Not known0.07 kmYes
Chennai: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Medical clinic4.8122120%0.27 kmYes
2Medical clinic534Not known0.14 kmNo
3Medical clinic111Not known0.53 kmYes
4Surgical center4.710190%0.64 kmYesOther business type, not in medians
5Medical clinic4.61750%1.15 kmNo
6Medical clinic511Not known0.53 kmNo
7Medical clinicNot known01Not known0.46 kmNo
8Medical clinicNot known01Not known0.84 kmNo
9Medical clinic57310%0.7 kmNo
10Medical clinic51010%0.98 kmYes
11General practitioner511Not known0.61 kmYes
12Medical clinicNot known01Not known0.8 kmNo
13Medical clinicNot known0Not knownNot known0.94 kmNo
14Medical clinic4.4840%0.7 kmNo
15General hospital5415Not known0.91 kmYesOther business type, not in medians
16Medical clinic4.3620%1.5 kmNo
17Medical clinicNot known01Not known0.87 kmNo
18Medical clinic3.81220%1.03 kmYes
19Medical clinicNot known03Not known0.88 kmYes
20Orthopedic clinic4.9543195%0.96 kmYes
Hyderabad: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Medical clinic4.7182994%0.06 kmYes
2Medical clinic519180%0.24 kmYes
3Hair transplantation clinic4.9340317100%0.06 kmYes
4DoctorNot known03Not known0.18 kmYes
5Physiotherapy Center520333100%0.11 kmYesChain outlet, not in medians
6Dermatologist4.7764103100%0.05 kmYes
7Hospital4.2260960%0.2 kmYesOther business type, not in medians
8Specialized clinicNot known01Not known0 kmNo
9Medical clinic531Not known0.46 kmNo
10Laser hair removal service4.71,92015090%0.1 kmYesOther business type, not in medians
11Medical clinic421Not known0.54 kmNo
12Weight loss service4.81,139160%0.22 kmYesOther business type, not in medians
13Medical clinic111Not known0.22 kmNo
14Skin care clinic4.31124165%0.31 kmYes
15Dental clinic54411570%0.2 kmYes
16Dental clinic511Not known0.07 kmNo
17Weight loss service4.89925285%0.21 kmYesOther business type, not in medians
18Eye care center4.9241190%0.13 kmNoOther business type, not in medians
19Dental clinic56120%0.08 kmYes
20Acupuncture clinic4.9118173100%0.27 kmYes
Jakarta: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Medical clinic4.91182520%0.27 kmYes
2Physical therapy clinic591544%0.26 kmYes
3Skin care clinic4.87811680%0.64 kmYes
4Medical clinicNot known01Not known0.54 kmNo
5Medical clinicNot known01Not known1.07 kmNo
6Medical clinic4.9826205%1.32 kmYes
7Skin care clinic51,31134765%1.48 kmYes
8Skin care clinic4.11077095%0.91 kmYes
9Medical clinic4.246110%0.97 kmNo
10Skin care clinic4.990622495%2.42 kmYes
11Walk-in clinicNot known01Not known0.89 kmNo
12Medical clinic545260%1.82 kmYes
13Medical clinic5222260%2.07 kmYes
14Hospital3.32150%1.54 kmNoOther business type, not in medians
15Medical clinic4.9923065%1.39 kmYes
16Specialized clinic541Not known1.9 kmNo
17Medical clinic4.41034590%1.36 kmYes
18Specialized clinic4.72476380%2.22 kmYes
19Health consultant52040%1.77 kmYesOther business type, not in medians
20Medical clinic4.8243870%3.18 kmYes
Kuala Lumpur: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Medical clinic4.3221740%0.06 kmYes
2Medical clinic51510%0.06 kmNo
3Medical clinic311Not known0.06 kmNo
4Medical clinic4.9133590%0.43 kmYes
5Medical clinic5412Not known1.08 kmYes
6Medical clinic4.91861855%0.37 kmYes
7General practitioner4.93172895%0.33 kmYes
8Medical clinic4.63470%0.34 kmYes
9Medical clinic4.54170%0.06 kmYes
10Medical clinic4.97741140%0.54 kmYes
11Medical clinic4.3974415%0.35 kmYes
12Medical clinic4.447810%3.04 kmYes
13Dental clinic4.92,20531415%0.2 kmYes
14Medical group4.51551780%0.47 kmYesChain outlet, not in medians
15Medical clinic5722915%0.53 kmYes
16Medical Center4.6233285%0.28 kmYes
17Medical clinic4.61,7956435%2.47 kmYesChain outlet, not in medians
18Medical clinic4.72073375%0.47 kmYesChain outlet, not in medians
19Medical clinic3.515960%0.6 kmYes
20Medical clinic5213Not known3.04 kmYes
Manila: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Medical clinic4.367100%0.16 kmYes
2Dental clinic4.8671890%0.24 kmYes
3Skin care clinic513Not known0.15 kmYes
4Physician512Not known0.11 kmNo
5Medical clinic3.524Not known0.31 kmNo
6Skin care clinic541Not known0.24 kmNo
7Skin care clinic4.31180%0.24 kmYes
8Medical clinicNot known0Not knownNot known0.24 kmNo
9Medical clinicNot known01Not known0.3 kmNo
10Medical clinic5348Not known0.38 kmYes
11Not known211Not known0.28 kmNoOther business type, not in medians
12Medical clinic512Not known0.48 kmNo
13Skin care clinic445Not known0.21 kmYes
14Skin care clinic4.974535%0.27 kmYes
15Medical clinic111Not known0.28 kmNo
16Skin care clinic3.7750%0.2 kmNo
17Dental clinic4.9169290%0.27 kmYes
18Eye care centerNot known01Not known0.21 kmNoOther business type, not in medians
19Medical Center4.42213885%0.71 kmYes
20Dental clinic531Not known0.23 kmYes
Bangkok: 20 results
RankPrimary categoryRatingReviewsPhotosReply rateDistanceClaimedNote
1Skin care clinic4.94271170%0.07 kmYes
2Esthetics service4.93271170%0.04 kmYesOther business type, not in medians
3Skin care clinic4.84884775%0.1 kmYes
4Skin care clinic523210085%0.12 kmYes
5Skin care clinic4.81979795%0.08 kmYes
6Medical clinic4.9141836%0.08 kmYes
7Skin care clinic51873995%0.07 kmYes
8Hair removal service56891480%0.12 kmYesOther business type, not in medians
9Wellness center4.443120%0.07 kmYesOther business type, not in medians
10Specialized clinic536120%0.22 kmYes
11Dermatologist3.5411835%0.07 kmYes
12Dermatologist5111318%0.18 kmYes
13Skin care clinic552740%0.17 kmYes
14Women's health clinic525250%0.18 kmYes
15Medical clinic513150%0.36 kmYes
16Physical therapy clinic4.365590%0.14 kmYesChain outlet, not in medians
17Medical clinic5412745%0.41 kmYes
18Medical clinic5540%0.47 kmNo
19Plastic surgery clinic4.4742210%0.29 kmYes
20Medical clinic54599225%0.35 kmYes

How a patient picks a clinic

  1. Stage 1 of 4

    Find access

    Patients ask whether they can walk in, book, or request a named doctor.

  2. Stage 2 of 4

    Register

    A clinic can publish only the booking channels it monitors.

  3. Stage 3 of 4

    Attend

    Patients value clear queue, document, and follow-up instructions.

  4. Stage 4 of 4

    Confirm care route

    Referral and payer paths need current clinic or payer confirmation.

The first 90 days

  1. Days 1 to 7

    Fix the profile basics

    Claim the listing, then add opening hours, a description and the services patients ask about. 34% of clinics have not even claimed theirs.

  2. Days 8 to 30

    Answer every review

    Reply to every review, and answer questions about timings and walk-ins in the reply. The top 3 reply to 30% of their newest reviews.

  3. Days 31 to 60

    Ask every customer for a review

    Ask patients for a review at checkout. Clinics run on so few reviews (a median 11) that ten new ones change how a listing reads.

  4. Days 61 to 90

    Post and add photos every week

    Post timings, doctor availability and health camps each week, and add photos of the entrance and the waiting room so patients can find the door.

Questions owners ask

Find the clinic on Google Maps, open the listing, choose the option to claim it (Google labels it “Own this business?” or “Claim this business”) and verify by the method Google offers. 34% of clinics in this sample had not, so nobody could reply to their reviews or correct their hours.

Clinics compete on very few reviews: the median top 3 clinic had 8 and ranks 4 to 20 had 11. Rank followed distance (rank correlation 0.44), not review count (0.05).

The one that matches what patients come for. The two searches shared a median 0 of their top 3, so pick the primary category for the main service and add the other as an additional category only if it is true.

Google mixes nearby hospitals, pharmacies and diagnostic centres into clinic searches: 36 of the 220 positions measured were one of those. Reach leaves them out of every median on this page.

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