Before you start
You need a Reach account; the Free plan works. Connect your Google Business Profile in Reach so ChatGPT sees your real data. Without it, ChatGPT can read your public listing only.
See it work: this week's reviews, answered
One request in plain words. The assistant reads the new reviews, drafts replies in your usual tone, and asks before anything goes live on Google.
Owner: What did customers say about us this week? Draft replies for the new reviews.
Assistant: You have 2 new reviews since Monday. One is 5 stars; one is 3 stars and mentions the wait. Here are drafts in your usual tone:
Ananya R.
Friendly staff and a spotless clinic. Booked online in a minute.
Draft replyThank you, Ananya! We are glad booking was quick. See you at your next visit.
Vikram S.
Good treatment, but I waited 40 minutes past my appointment time.
Draft replySorry about the wait, Vikram. That is not the visit we want for you, and we are looking at how our evening appointments run. Thank you for telling us.
Nothing is posted yet. Post these 2 replies to Google?
Example conversation. The business, names and reviews are made up.
Set it up
- In ChatGPT on the web, open Settings, then Apps, then Advanced settings, and turn on Developer mode.
- Go back to Apps and click Create.
- Name it Reach, paste the server URL above and choose OAuth as the authentication.
- Sign in with your Reach account when ChatGPT asks, then click Create.
- In a chat, choose Reach from the tools menu, or mention it by name.
On a Business, Enterprise or Edu workspace
Developer mode can be off for members. Ask a workspace admin to allow it, then follow the steps above. Each member signs in with their own Reach account, so each person sees only what their account can.
Two approvals before a change
ChatGPT asks you to confirm a tool that changes something. Before that, Reach has the assistant show you the exact change and wait for your yes in the chat.
What the Reach sign-in screen shows
After you sign in, Reach asks one question and shows the email you are signed in as and your business:
Allow ChatGPT to use your Reach account?
Then it lists what ChatGPT gets:
- Read your Reach data
- Prepare work in Reach
- Change your Google profile, only after you confirm each change in the chat
It also shows how many Credits your plan has left this month. Choose Allow to connect or Cancel to stop.
You can turn this off at any time in Reach under Settings, AI Connectors.
Two things to ask first
Ask about your business in plain words. ChatGPT does the rest with Reach.
What is missing from my Google Business Profile? Fix the easy items after showing me each change.
Write a Google post about this week's offer and show me the exact text before you publish it.
If it does not work
- You cannot find Developer mode: it is on paid ChatGPT plans only, and a workspace admin may have turned it off.
- ChatGPT does not use Reach: choose Reach from the tools menu, or name Reach in your message.
- Sign-in fails when you click Create: check that the URL is exactly the server URL above and OAuth is selected, then try again.
- Still stuck? Email hello@locus-intelligence.com.
Questions
- Do I need a Reach account to use ChatGPT?
- Yes, and it is free. The account holds your Google Business Profile connection and the switch that turns ChatGPT's access off.
- Can ChatGPT change my Google profile without asking?
- No. ChatGPT can read once you allow it, but every change, such as a posted reply, a new post or new hours, waits for your yes in the chat.
- Does Reach work with Gemini?
- Not today. Gemini is not a supported client. Claude, ChatGPT and apps that add a connector by URL work.