If Google Maps shows your business as permanently closed while you are open, someone with access set it or Google applied an edit. Open Edit profile, then Hours, choose Open with main hours and save. Next time, pick the right status: special hours for a short break, Temporarily closed for a longer one.
Which status to use
- Special hours: a holiday, a refit or a few days off, up to about a week.
- Temporarily closed: longer than a week, a seasonal closure or an open-ended pause.
- Permanently closed: the business has stopped trading.
Google says your profile then shows as Temporarily closed or Permanently closed on Google Maps and Search.
- Diwali, closed for 5 days: special hours, closed on each of those dates.
- Kitchen refit, closed for 3 weeks: Temporarily closed, then Open with main hours on the day you reopen.
- Moved to a new address: neither. Edit the address on the same profile.
- Sold the business and stopped trading: Permanently closed.
Mark your business closed
- Sign in and open your Business Profile on Google Search or Maps.
- Select Edit profile, then Hours.
- Next to Hours, select Edit, then choose Temporarily closed or Permanently closed.
- Select Save.
Reopen a business Google shows as closed
- Open your Business Profile and select Edit profile, then Hours.
- In the Business hours section, select edit and choose Open with main hours.
- Tick each day you open and set the hours.
- Select Save.
Common problems
- Google shows my business as closed, but we are open.
- Check the hours in your profile first. Someone with access may have set a status, or Google may have changed it: Google says it may update a profile when it gets reports that the info isn't accurate. Reopen with the steps above and make sure your website shows the same hours.
- Does Temporarily closed affect how I show up?
- Google says that for broad searches, temporarily closed businesses can appear after open ones. Use it only for closures longer than a week.
- I manage several locations and need to reopen them all.
- Google says you can select the locations in Business Profile Manager, then choose Actions, Open and confirm with Mark as open.
- Will my reviews disappear if I close?
- No. Google says reviews remain on the profile whether you close for a while or permanently.
Set holiday hours ahead, so Google never has to guess
With Reach
Reach does not set Temporarily closed or Permanently closed; do that in Google. The closure that comes round every year is the holiday: Reach's profile page edits your weekly hours and special dates, each closed all day or with its own hours, and publishes them to Google when you save.